Our money-back guarantee

You can request a full refund within 30 days of your initial purchase. We process approved refunds within 5–10 business days back to your original payment method. Depending on your bank or card issuer, it can take a few extra days to appear on your statement.

Email support@yourpetspan.com from the email address on your account and include:

• The email you used to sign up.
• The approximate date of your purchase.
• The last 4 digits of the card used (if you paid by card).
• A sentence on what didn't work for you — it helps us improve.

• Your intro payment (for example €1.95 for 3 days) covers your intro window. Cancel before it ends to avoid being charged the recurring price (for example €24.99/week or €47.99/month).
• You can cancel anytime from your dashboard via Manage subscription. Cancellation stops future charges; your access — including reports and daily tracking — continues until the end of the current billing period.
• If you forget to cancel and are charged for a renewal you didn't use, contact us within 7 daysof the renewal and we'll refund the most recent charge.

Your subscription includes AI-generated longevity reports that you can view online and download as a PDF. Because a report is delivered digitally as soon as it's generated, refunds on individual generated reports are at our discretion — but within the 30-day window we typically still refund first-time subscribers in full.

Please contact us before initiating a chargeback. Disputes through your bank can take 60–90 days to resolve, whereas reaching out to us directly almost always sorts things out within a day.

Refunds may be declined where there is evidence of abuse — for example repeat-refund accounts, or attempts to extract content commercially. This does not affect your statutory rights.

PetSpan provides educational guidance only and is not a substitute for professional veterinary care. Dissatisfaction with the guidance itself is covered by the 30-day money-back guarantee above — just email us.

Email support@yourpetspan.com — we usually reply within one business day.